If you’re seeing an error saying it’s not you it’s us, Something went wrong, we’re working to make it better then you probably haven’t had access to Facebook dating for a while.
Sometimes this error message can come up for accounts randomly without them doing anything. This is probably what has happened in your case.
The reason you may see this error come up is usually because of a problem on Facebook Datings end and not yours.
When this error comes up you usually aren’t able to access any Facebook dating feature. In this article, I’m going to be showing you how to fix this problem and why the error may be coming up in the first place.
Why is Facebook Dating Saying It’s Not You It’s Us?
If the error ‘it’s not you its use, something went wrong’ comes up, it’s usually because Facebook has randomly decided that you shouldn’t have access to the Facebook dating platform anymore.
For the most part, this happens randomly and is caused by a server problem on Facebook’s end.
When there is something wrong with their servers, some accounts are revoked access hence why the error says it’s not you, it’s us.
I suspect it’s a glitch since there isn’t usually a basis on which accounts they get revoked access because, from most of the complaints I’ve been receiving, it doesn’t seem like any of the accounts receiving this error has done anything wrong.
Facebook has come out and said that they do restrict Facebook Dating accounts based on a few factors which I’ll outline below.
You Aren’t 18 or Older.
Facebook can decide to restrict your account if you are under 18. Some people can lie but if they cross reference your Facebook profile with what you have put they can find out and end up restricting.
If this is your situation then you will have to wait till you’re 18 before they give you back access.
You Have a New or Inactive Account.
If your account is fairly new then it may be another reason you are seeing this error. For whatever reason, newer accounts are more prone to this error.
It seems that Facebook wants accounts that have been there for longer to maybe reduce the amount of bots on the platform.
If you don’t tend to use it much then you could also get this error. If you don’t use the app at least weekly then Facebook may have decided that there isn’t any point in you having an account.
You Went Against our Terms of Service, Community Standards, or other Policies.
Another reason why you’re seeing this error is if you have said something rude or you have gone against Facebook’s policies and Guidelines.
This can be things like displaying bot-like or rude behavior. If you are rude to others then Facebook may revoke your access to Facebook Dating.
Wait For Facebook Servers
Since this ‘it’s not you it’s us’ error is the fault of Facebook and not you, it can be down to faulty service. If there are bugs within servers it can cause Facebook dating to glitch out for whatever reason.
Bugs like this usually aren’t fixed until Facebook does something about them. This can take a good couple of months if not many users have complained about the issue.
A lot of people having this problem have said that the only solution they tried that worked was just waiting. After waiting for a few days they were randomly able to use Facebook Datign again.
So if none of the solutions below work for you then it’s best for you to just wait.
Delete Your Facebook Dating Account
Another solution that seems to work is just deleting your Facebook Dating account and making a new one. Usually, the new one you make won’t be affected by this error.
It could just be that Facebook doesn’t like something on your account so making another one can resolve that very same issue.
To delete your account, just go to the general settings and scroll down until you see the ‘Delete Profile’ button. From there you will be asked to give a reason as to why you’re deleting it then you can confirm.
From here you should make a new account. Sometimes you may not be able to see the Facebook dating tab again for a while so be wary of this.
Update Facebook
If this issue is caused by a bug. The only thing that may fix it is updating the app. However, this will only be if Facebook brings out an update for this specific problem.
Keep in mind that your account will still not be able to be used until they actually bring up an update that addresses that specific issue.
It will definitely take a while for Facebook to address it since this error has already been going on for nearly up to a year.
Contact Facebook Support
If you have waited a few weeks and Facebook Dating still isn’t working then you should report this problem to Facebook. Since they might not have realized that they have revoked access to your account.
This will also help Facebook resolve the problem quicker if a lot of people are reporting the problem to them. The best way to get in contact with them is by reporting the problem in the Something Went Wrong section.
You will also be able to provide screenshots which I would advise you to do since it will help them understand the problem better and therefore help them fix it quicker.
Conclusion
It’s unlikely that you would’ve fixed this problem, however, these are just some solutions and a proven explanation of why you are seeing its Not You It Us error on Facebook dating.
It is usually just a bug on the app revoking access to random accounts which Facebook hasn’t addressed yet.
However, they have said that it can be because your account is inactive or you have violated guidelines which I don’t believe.
Just waiting for up to two weeks can be the simple solution seeing as that is how most people have managed to fix the problem.
During this time, it’s best for you to report the problem to Facebook and provide screenshots until they resolve it.
